A Thank You to Elek

Philip Jones was really enjoying his new hybrid water heater when a cable company opened a fire hydrant on his block and put his new equipment in the line of fire. “It was great to see the drop in our first electric bill after the installation,” says Jones. “It effectively and efficiently supplies our hot water needs and is very easy to operate.”

It hadn’t been long since Elek Plumbing installed the new equipment, so Jones immediately called his trusted provider to the scene. Derrick Leidy, Service Plumber, reported to the site and provided Jones with both maintenance and peace of mind. “A cable company representative insinuated there was no reason for concern,” says Jones, “but Derrick handled him very professionally and also made sure the testing was properly completed for our benefit.”

This is just the latest example in a long line of outstanding service experienced by Jones. “Over the years, we have been extremely satisfied with the exceptionally responsive, professional and considerate resolution of our plumbing needs,” he says. Jones is also a fan of the scheduling team in the office calling them responsive, adaptive and always courteous. “The details like floor protection,on‐time arrivals, and polite manners distinguish all your service personnel,” he adds. “Above all, the work is done properly and to the highest standards.”

As technologies and efficiency requirement change, Jones is happy to say that the Elek Plumbing team has stepped up and stood behind its commitments. “We always feel fairly treated and always feel our needs are fully addressed,” he says. “Thank you for doing business the way you do. We recommend Elek Plumbing at every opportunity and wish you continued success,” says Jones.